Have a question?
Frequently asked questions
Where is my order?
Once your order ships, you'll receive a tracking link by email. Most orders are delivered within 1โ3 business days in the Netherlands and Belgium, and 3โ7 business days for the rest of Europe. Haven't received tracking yet? Visit our tracking page.
Can I change or cancel my order?
We process orders fast. If you need to change or cancel, email us at info@getomniair.com within 2 hours of placing your order. After that, we can't guarantee changes. But you can always return your order once it arrives.
What is your return policy?
We offer a 30-day money-back guarantee. Not happy with your order? Send it back within 30 days of delivery for a full refund. Products must be unused and in their original packaging. Email info@getomniair.com to start a return.
My order arrived damaged or incomplete
We're sorry. Email info@getomniair.com within 48 hours of delivery with your order number and a photo of the issue. We'll send a replacement or refund right away.
Do you ship internationally?
Yes. We ship across Worldwide. Shipping is free on orders above โฌ40 within the EU.
I haven't received an order confirmation
First, check your spam folder. Still nothing? Email info@getomniair.com with the name and email you used at checkout, and we'll find your order.
How do I contact customer support?
Email us at info@getomniair.com. We respond within 24 hours on business days.
Do you offer wholesale or B2B partnerships?
Yes. We work with gyms, clinics, pharmacies, and ENT specialists. Email b2b@getomniair.com with "B2B" in the subject line and we'll send you our wholesale deck. Or visit our B2B page.